Digital & Omnichannel Plans

Seamless customer experiences across Email, Chat, WhatsApp, and Social Media.

Unified Inbox <2 Min Response Time 24/7 Coverage Available

Why Go Digital?

Meet your customers where they are.

Efficiency

Agents handle 3x more concurrent chats compared to voice calls.

Preference

70% of millennial and Gen Z customers prefer chat over phone.

Context

Full conversation history preserved for better personalization.

Omnichannel Pricing

Select the coverage level that fits your brand.

Starter

Brand Essentials

PKR 149K
/month

+ PKR 50K setup

  • Interactions/mo 500
  • Channels WhatsApp + 1 Social
  • Specific SLA < 60s
  • Languages Urdu + English
  • Escalation -
  • Chatbot Mgmt Basic
Get Started
MOST POPULAR

Growing

Rapid Engagement

PKR 249K
/month

+ PKR 75K setup

  • Interactions/mo 1,000
  • Channels WhatsApp + 1 Social
  • Specific SLA < 45s
  • Languages Urdu + English
  • Escalation -
  • Chatbot Mgmt Basic
Get Started

Scale Up

Global Reach

PKR 499K
/month

+ PKR 100K setup

  • Interactions/mo 2,000
  • Channels WhatsApp + 2 Socials
  • Specific SLA < 30s
  • Languages Multilingual
  • Escalation Sales/Support Inquiry
  • Chatbot Mgmt Advanced
Get Started

Enterprise

Maximum Performance

PKR 879K
/month

+ PKR 150K setup

  • Interactions/mo 3,500
  • Channels WhatsApp + 2 Socials
  • Specific SLA < 15s
  • Languages Multilingual
  • Escalation Sales/Support Inquiry
  • Chatbot Mgmt Advanced
  • CRM Integration
Get Started

Compare Plans

Find your digital fit

Starter

Brand Essentials

PKR 149K
/month

+ PKR 50K setup

Get Started
MOST POPULAR

Growing

Rapid Engagement

PKR 249K
/month

+ PKR 75K setup

Get Started

Scale Up

Global Reach

PKR 499K
/month

+ PKR 100K setup

Get Started

Enterprise

Maximum Performance

PKR 879K
/month

+ PKR 150K setup

Get Started
Capacity
Monthly Interactions 500 1,000 2,000 3,500
Included Channels WhatsApp + 1 Social WhatsApp + 1 Social WhatsApp + 2 Socials WhatsApp + 2 Socials
Escalation - - Sales/Support Inquiry Sales/Support Inquiry
Features
Chatbot Management Basic Basic Advanced Advanced
Knowledge Base Management
Technical & Setup
Dedicated Account Manager − − −
CRM Integration − − −
Live Agent Interaction − −
Performance Metrics
Coverage Business Hours Business Hours Full 24×7 Full 24×7
Pricing Options
Setup Fee (Monthly Plan) PKR 50,000 PKR 75,000 PKR 100,000 PKR 150,000
Annual Subscription Benefit Free Setup Free Setup Free Setup Free Setup

Important Notes:

  • All prices exclude applicable VAT (currently 16% in Pakistan)
  • SLA targets are measured on a monthly aggregate basis
  • Usage beyond allocated interactions will be billed separately at standard overage rates
  • Enterprise (Dominance & 24/7 Hub) SLAs include service level penalties and service credits for non-compliance

What's Included in Every Plan

Core features available across all pricing tiers

Unified Social Inbox

Manage all communication channels from a single dashboard

Conversation History

Secure storage from 1 to unlimited months

CRM Integration

Seamlessly connect with your existing systems

Email Notifications

Instant alerts for all customer interactions

Live Dashboard

Real-time analytics and performance reporting

QA Monitoring

Ongoing quality assurance and chat audits

Knowledge Base Management

Centralized information for faster, accurate responses

All Languages Supported

Real-time translation for global customer support

Optional Add-Ons

Enhance your plan with additional services

Add-On Service Price (PKR) Details
Extra 1,000 Interactions 149,000/mo Additional interaction volume
SLA Upgrade 49,000/mo Improve response time by one tier
Dedicated Agent 149,000/mo Single agent handles all your chats
Advanced CRM Customization Custom Quote Tailored setup & workflows

Frequently Asked Questions

Got questions? We've got answers.

What's included in the setup fee?

+

The one-time setup fee covers CRM configuration, agent training, digital channels integration, and initial knowledge base creation.

Can I switch plans?

+

Yes! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

What happens if I exceed my limits?

+

Overage charges apply at competitive rates. We'll notify you in advance and help you choose a better-fit plan if needed.

Do you offer custom enterprise plans?

+

Absolutely. For large-scale operations requiring 10+ agents or unique configurations, contact us for a tailored quote.

What are the payment terms?

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Monthly billing via bank transfer or online payment. Setup fee is invoiced separately before campaign launch.

How do you handle social media interactions?

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We connect to your social platforms (FB, Insta, LinkedIn) via our unified inbox. Agents reply to DMs and Inboxes just like email or chat tickets. Note: We do not manage public comments.

Ready to Upgrade Your CX?

Give your customers the seamless digital experience they demand.

Get a Quote